Terms and Conditions
Last updated: October 2025
1. Introduction
Welcome to Air Source Solutions. These Terms and Conditions govern your use of our website, your purchase of products and services online, and any service agreements made directly with us. By using our website or booking a service, you agree to these Terms and Conditions.
2. About Us
Air Source Solutions provides installation, maintenance, and repair services for air source heat pumps and related heating systems throughout the UK.
Registered Business Name: Air Source Solutions Ltd
Registered Office: [Insert company address]
Email: [Insert support email]
Phone: [Insert contact number]
3. Definitions
- “We”, “Us”, “Our” refers to Air Source Solutions.
- “You”, “Your” refers to the customer or website user.
- “Services” refers to all work undertaken by us, including installation, repair, and maintenance.
- “Products” refers to any goods or items purchased through our website.
4. General Website Use
By accessing our website, you agree to use it only for lawful purposes. You must not attempt to misuse or disrupt the website or its content.
We make every effort to ensure that the information provided on our website is accurate, but we do not guarantee completeness or suitability for your specific needs.
5. Online Orders and Payments
All prices displayed on our website include VAT unless otherwise stated. Payment for products or services must be made in full at the time of ordering.
We use secure third-party payment providers. We do not store your payment details.
Your order will be confirmed via email once payment has been processed. Please check all details carefully.
6. Service Bookings and Contracts
When you book a service with us, either online or by phone, you are entering into a contract with Air Source Solutions.
6.1 Service Appointments
We will confirm your appointment date and time by email or phone. We may need to reschedule in case of unforeseen circumstances, but we will always give as much notice as possible.
6.2 Access and Safety
You must ensure safe and reasonable access to your property and equipment. If we cannot carry out the service due to lack of access or unsafe conditions, we reserve the right to charge a call-out fee.
6.3 Parts and Materials
Any replacement parts will be of suitable quality and specification. Where original parts are unavailable, equivalent alternatives may be used.
6.4 Service Plans and Subscriptions
- Your annual service is delivered over a 12-month term, with payments committed for the full year.
- Payments are collected by direct debit or card subscription and are spread across the 12-month service term.
- Service plans cannot be cancelled part-way through the 12-month term.
- If payment fails or is cancelled, we may suspend your cover until payment is brought up to date.
- Annual services must be booked within your plan year or may be forfeited.
7. Cancellations and Refunds
7.1 Online Purchases
You have the right to cancel any online purchase within 14 days of payment, provided the service has not yet been carried out. Refunds will be processed within 10 working days.
7.2 Services
If you cancel a booked service with less than 24 hours’ notice, we may charge a call-out or cancellation fee.
7.3 Service Plans
Service plans are provided on a 12-month commitment. Refunds are not available for partial months or unused services within the plan term.
8. Liability
We will not be liable for any indirect or consequential losses, or for damage caused by misuse, neglect, or unauthorised repair of your equipment. Our total liability for any claim shall not exceed the total amount paid for the relevant product or service.
9. Warranties
All workmanship carries a 12-month guarantee from the date of completion, unless otherwise stated. Manufacturer warranties apply to all supplied parts or products.
10. Privacy and Data Protection
We take your privacy seriously. Your personal information is used only for the purposes of providing our services and will not be shared with third parties except as required by law. Please see our separate Privacy Policy for full details.
11. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
service@airsourcesolutions.co.uk